Helpful Information


Will I get the same Cleaner each time?

Depending on the cleaning package you chose you will get the same cleaner every time

Are your cleaners experienced & insured?

All our cleaners are covered for public liability and personal injury. Breakages are covered too but the excess depends upon the cleaning package you choose.

What cleaning tasks are covered?

Our cleaners are insured to carry out any housework you require in the boundaries of your house. Please be aware that we are not insured for any work required outside of the home.

What happens if my cleaner doesn't turn up?

If you tell us your cleaner has not arrived, we will jump in to action and organise local cover or send our reserve team out to recover the situation.

How do I get started?

Call 07833208034 NOW! to make an appointment for one of our managers to come out and see you. We believe in the personal touch and finding out just exactly how you want your home cleaned.

What cleaning supplies do I need to supply?

You need to provide a vacuum, mop and bucket plus the cleaning products to clean and dust.

How long will it take to allocate my cleaner?

Typically we commence service within 3 to 10 working days.

What kind of service can I expect?

We will offer a cleaning package that can be put together to suit your particular needs.

Can I specify the day my cleaner comes?

Yes, you can. Depending on the package you chose you can even select the actual time your cleaner attends.

Does the service continue if my cleaner goes on holiday?

Yes, if you need it to. A lot of our clients are happy not to have a service if their regular cleaner is on holiday. However, we are committed to providing continuity and if you want cover we will pull the stops out to make sure you get it.

Can I reschedule or cancel my booking?

Yes. Your booking is fully flexible until 7 pm, 48hrs prior to your original booking without incurring a fee. 

If you need to cancel or reschedule a clean after this cut-off time, or if your cleaner arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.